Brenger zoekt een Customer Care Agent (24-40 hours) in Amsterdam, North Holland, Netherlands | LinkedIn (2024)

Join Brenger on our mission to optimally use every van on the road! Because that makes everyone happy: the courier, the environment and our customer. Win-win-win!

From our office in the heart of Amsterdam, as a Customer Solutions agent at Brenger you play a key role in delivering exceptional customer service to Brenger's consumers, couriers, and businesses. You contribute directly and visibly to Brenger's success!

About BrengerBrenger is a clean-tech startup based in Amsterdam, founded in October 2016 by Wisse and Derk. Our transport platform makes transporting large items (such as bikes, cupboards or sofas) easy for everyone. Brenger provides these transports by using the empty space in vans that already drive around. This mission, "to fill every courier van on the road", is win-win-win: we make transporting large items easy and inexpensive, our couriers make more money, and we save CO2 by driving fewer kilometers. Since inception, we have avoided more than 14,885,871 unnecessary kilometers, saving 3,187 tonnes of CO2: impact report 2022.

Since our launch in 2016, we have grown considerably. Brenger started in the Netherlands, recently also became active in Belgium and Germany, and we are about to scale up even further. There are some exciting years ahead in which we want to grow substantially and professionalize further to cope with this growth. In short: a close-knit and ambitious team with big plans to roll out Brenger throughout Europe!

What will you do?As a Customer Care Agent, or a Customer Solutions Agent as we call it, you are the first point of contact for our consumers, couriers and business clients where you:

• Provide high quality customer service to Brenger’s consumers, couriers and business clients via chat, email and over the phone;
• Answer questions about our transport services and specific orders;
• Take ownership of critical transports and check feasibility of orders;
• React to reviews coordinated by a Specialist: Reviews come in via Trustpilot and Google Review. Your task would be to review and answer the complaint or compliment and escalate it to the Specialist if needed.
• Understand pricing and execute refunds when necessary;
• Report technical issues to one of the Specialists or the Teamlead;
• Collect and escalate customer feedback to the Specialist to help Brenger improve their services.

We offer:

• A salary between €2.350 - €2.500 per month (on a 40-hour basis), excluding holiday pay (including holiday pay, this amounts to €2.538 - €2.700 per month)
• 25 holidays per year (on a 40-hour basis) and you are free on your birthday
• A one-year contract for 24 to 40 hours a week
• An office in the heart of Amsterdam next to the Vondelpark
• Daily vegetarian lunch, snacks and fruit
• A young and close-knit team with fun (team) events
• Working in a dynamic start-up

Must have:

• A minimum of C1 level Dutch and English, both written and verbal;
• You are available for 24 to 40 hours per week;
• You have at least 1 year experience in Customer service;
• You can work independently;
• You have a team player mentality.

Nice to have:

• Familiar with the dynamics of a platform, start-up and/or the transport sector;
• Strong problem-solving skills;
• Positive mindset and enjoy making people happy;
• Ability to work under pressure and prioritize tasks efficiently;
• A fan of our sustainable business model.

The Customer Solutions team: Career development There are many opportunities to grow with Brenger. From growing within your role to becoming a specialist, team lead or even Customer Solutions manager.

Enthusiastic?Click on "apply" and send us your CV (or Linkedin profile) and answer a few questions. If we see a match, we will contact you to schedule an interview and meet the team in person. Still have a question? Send an email to julie@brenger.nl.

Recruitment processStep 1: intro-call with Julie or Liza (People & Culture).

Step 2: interview 1 with Evelien (Customer Solutions Team Lead) and Julie or Liza (People & Culture) + coffee with Amadeu (Customer Solutions Manager).

Step 3: When we are both enthusiastic, we hope you will join our team as soon as possible.

We look forward to meeting you! 🚀

Feeling unsure if you meet all the requirements? No worries! Research shows that individuals from underrepresented groups sometimes hesitate to apply if they don't meet every criteria. But guess what? We don't fit perfectly into boxes either. Our company is all about equal opportunities and embracing diversity in the workplace. So, even if you don't see yourself perfectly fitting into our current team, we encourage you to apply.