DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (1)

All Salespeople

Sales Department

Mike Juneau's Brookfield Buick GMC

Overview Employees Reviews (2,274) Inventory (143)

View Service Center

Dealership Service Write a Review

4.8

2,274 Reviews

13000 W Capitol Dr, Brookfield, Wisconsin 53005

Directions

Sales: (262) 781-1300

Service: (262) 395-7125


Contact Dealership

Contact Dealership

Mike Juneau's Brookfield Buick GMC

Brookfield, WI

Overview

Employees

Reviews

Vehicles

This rating includes all reviews, with more weight given to recent reviews.

4.8

2,274 Reviews

Why should you buy from Mike Juneau's Brookfield Buick GMC? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in Brookfield. Visit us today to discover why we have the best reputation in the Brookfield area.

Read More

Contact Dealership

View Awards

13000 W Capitol Dr

Brookfield, WI

53005

Directions

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (6)

4.8

2,274 Reviews

Write a Review

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (7) View 9 Awards

This rating includes all dealership reviews, with more weight given to recent reviews.

Sales Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Why should you buy from Mike Juneau's Brookfield Buick GMC? Our unmatched service and diverse Buick, GMC inventory have set us apart as the preferred dealer in Brookfield. Visit us today to discover why we have the best reputation in the Brookfield area.

Read More

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (9) View 9 Awards

Overview Employees Reviews (2,274) Inventory (143)

Mike Juneau's Brookfield Buick GMC Awards Awards

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (10)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (11)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (12)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (13)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (14)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (15)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (16)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (17)

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (18)

Mike Juneau's Brookfield Buick GMC Hours Hours

Sales/Showroom

Monday 8:30 AM - 7:00 PM

Tuesday 8:30 AM - 7:00 PM

Wednesday 8:30 AM - 7:00 PM

Thursday 8:30 AM - 7:00 PM

Friday 8:30 AM - 6:00 PM

Saturday 8:30 AM - 5:00 PM

Sunday Closed

Service

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Parts

Monday 8:00 AM - 5:00 PM

Tuesday 8:00 AM - 5:00 PM

Wednesday 7:00 AM - 5:00 PM

Thursday 8:00 AM - 5:00 PM

Friday 8:00 AM - 5:00 PM

Saturday 8:00 AM - 2:00 PM

Sunday Closed

Filter Reviews by Keyword

buying experience sales person Mike Juneau recommend dealer Kevin customer service friendly staff

By Type

Showing 2,274 reviews

November 20, 2017

SALES VISIT - USED

Martinis is great! Martinis is great to work with! He listened to what we wanted and made the whole experience painless. It's great to go somewhere and be treated like Martinis is great to work with! He listened to what we wanted and made the whole experience painless. It's great to go somewhere and be treated like family! More

by Taormina5

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Martinis Hughes

5.0

This rating includes all reviews, with more weight given to recent reviews.

Report | Print

Helpful 0

November 20, 2017

SALES VISIT - USED

Service ends when you leave the lot. I had a great sales experience. I purchased my car, and then took it out-of-state as I was leaving for school. Two months later the entire steering wh I had a great sales experience. I purchased my car, and then took it out-of-state as I was leaving for school. Two months later the entire steering wheel was shaking as I was breaking. I took it to a local dealership to have it checked. The rotors were rusted and pitted, they said the car (a certified pre-owned) should never have even left the lot and that the rust came from salt on Wisconsin roads. I bought it in July and then drove it south, where they don't even salt the roads. It cost me $350.Martinis was slow to get back to me. He asked if there was any way I could get it to Wisconsin - the dealership in Georgia told me I couldn't drive it off the lot without it being fixed immediately. Then, Martinis told me Rick Katz would call me to discuss a resolution. He never called me. I sent photos from the local dealership, all the paperwork, the dealership here even advised me to have Rick call them when we talked. He never called. Martinis tried to tell me that the dealership here ripped me off. He said the rotors should have been resurfaced. The dealership here said that this was a cover for the fact the rotors should have been replaced before the car was sold. It has been over five weeks and no one has called me. I filed a complaint with GMC and still have not heard anything. Martinis will give you a great sales experience, and then you will never get help from them again. I was promised repeatedly that I would receive a call, and that a resolution would be found. I had to follow up a dozen times before I even filed a complaint. I was ignored and dismissed. I got the distinct impression that they were just hoping I would go away.Rick Katz has no respect for his customers, he doesnt follow his word and he won't answer his phone or return your calls. I thought I would absolutely be a repeat customer, but I would never give this dealership my business now.The total cost of the repair was under 2% of the total car purchase value. They could have even covered the cost of the proposed resurfacing cost, but they decided to hope I just went away. More

by kellyriordan

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Martinis Hughes

3.0

This rating includes all reviews, with more weight given to recent reviews.

Rick Katz

1.0

This rating includes all reviews, with more weight given to recent reviews.

Report | Print

Nov 21, 2017 -

Nov 21, 2017 -

Mike Juneau's Brookfield Buick GMC responded

We apologize that we did not meet your expectations on this particular issue. It is very uncharacteristic of our organization. We appreciate you taking time to give us your feedback.

More

Helpful 0

July 24, 2017

SALES VISIT - NEW

BUYER BEWARE - After much searching, I found a used GMC Acadia Denali at Mike Juneau's that was exactly what I was looking for. I should have been the easiest sa - After much searching, I found a used GMC Acadia Denali at Mike Juneau's that was exactly what I was looking for. I should have been the easiest sale they ever made, I showed up on Friday afternoon, test drove the car I was looking for, and 30 minutes later I was ready to purchase the vehicle.I had a loan pre-approval from my credit union and went to sign the final purchase order and they would not accept the check from my credit union. They only wanted me to finance through them, despite the fact that their lending terms were not competitive. Their "compromise" to me was to finance through them and then re-finance a month later with my credit union.This was extremely disappointing and resulted in a horrible customer experience. I went on-line and expanded my search criteria to 100 miles and found a vehicle that was almost the same but cost several thousand dollars less. I drove to that dealership and purchase my vehicle with no problem.I strongly recommend you take your business elsewhere. Just expand your search criteria and you'll find more competitive dealers and dealers willing to work with you if you want to finance your vehicle through a more competitive lendor. More

by walt11

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

No

Employees Worked With

Rick

Report | Print

Helpful 0

April 03, 2015

SERVICE VISIT

service oil chg. & filter, and car wash completed in a very timely manner.We were treated as a valued customer even though our service was free under warr oil chg. & filter, and car wash completed in a very timely manner.We were treated as a valued customer even though our service was free under warranty. More

by ebarwick

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

mike

Report | Print

Helpful 0

.

1

...

227

228

.

DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

FAQs

What happens if a dealer won't repair a recall? ›

Contact a product liability attorney if the dealership attempts to charge you or refuses to do the work without payment. It is against the law for a dealership or auto manufacturer to charge you for recall repairs. The dealership must offer free repairs.

How do you know if a dealer is trustworthy? ›

Word of mouth goes a long way. If you've heard bad things about a dealer, especially from more than one person, then that dealer probably isn't so great. If the dealer has great reviews on their site and a good reputation with the community, then odds are you can trust them.

How to write a review for a car dealer? ›

Tips for Writing an Effective Review

Provide both positive and negative feedback, and make sure to be specific in your criticism or praise. Try to avoid using overly emotional language and stick to the facts of your experience.

What is an example of a good review for a car salesman? ›

“ Highly Recommend! ” Jon was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

How long do dealerships honor recalls? ›

Safety, Compliance, and Emissions Recalls do not expire. Affected vehicles remain eligible until the repair is completed. Other types of vehicle programs, called Customer Satisfaction Programs, typically have expiration dates and/or mileage limitations.

Do dealerships make money on recall work? ›

The dealership will then be paid by the manufacturer to repair the recalled vehicles. Although these millions of repairs sound expensive, manufacturers actually end up suffering more heavily with the cost of their tainted public image and potential lawsuits which can erupt from the recall.

How do you know if a dealership is scamming you? ›

  • Number 1: Bait and Switch – False statements about the price of the car. ...
  • Number 2: “Packing the Contract” – Adding unwanted options and accessories. ...
  • Number 3: Advertising Bait and Switch. ...
  • Number 4: Hiding a Lemon or Wreck. ...
  • Number 7: Trade-in Fraud. ...
  • Number 10: “Yo Yo Sale”

What not to tell a used car dealer? ›

Eliminating the following statements when you buy a car can help you negotiate a better deal.
  • 'I love this car! ' ...
  • 'I've got to have a monthly payment of $350. ' ...
  • 'My lease is up next week. ' ...
  • 'I want $10,000 for my trade-in, and I won't take a penny less. ' ...
  • 'I've been looking all over for this color. '
Feb 14, 2021

Should I buy from an authorized dealer? ›

Best Quality. Purchasing from an authorized dealer ensures that you are getting the best quality because manufacturers almost always send certified dealers their best products. If you price shop, you might notice that big box stores and private party sales are cheaper, but do not let that fool you.

How much do people get paid to review cars? ›

What are Top 10 Highest Paying Cities for Car Reviewer Jobs
CityAnnual SalaryHourly Wage
Vallejo, CA$76,692$36.87
Oakland, CA$76,541$36.80
Hayward, CA$76,412$36.74
Ashland, CA$76,404$36.73
6 more rows

What is an example of a positive review? ›

– ⭐⭐⭐⭐⭐ “I had an amazing experience with this company! The customer service was top-notch, and the product exceeded my expectations. I highly recommend them to anyone looking for quality products and excellent service.”

How to write a great review for a car service? ›

Overall, a good car service review should be honest, detailed, and informative. By including these essential elements, you can help other customers make an informed decision and also provide valuable feedback to the business.

What is a 5 star customer review examples? ›

10 Examples of Great Reviews from Real Customers
  • “I could not be happier with my results. ...
  • “Quick service & very trustworthy. ...
  • “Took care of my insurance needs. ...
  • “Jon and the entire Valley Roofing Staff were very professional and were great to work with. ...
  • “Amazing car buying experience! ...
  • “Carlos was the best!

Can you return a car because of a recall? ›

If you do not want to replace the car, the manufacturer will give you a refund for the full purchase price. If the remedy is a free repair to fix or replace the defective car part, you generally do not have the right to return it or request a refund for your purchase.

What voids a recall? ›

Vehicle manufacturers issue a recall on certain models if they have safety-related issues. An existing salvage or flood title and an expired recall date are some things that can void your vehicle's recall. Fuel system leaks, exhaust system issues, and electrical malfunctions can trigger a recall.

What happens if you ignore a car recall? ›

If you were properly notified of a recall and chose to ignore it, the automaker may argue you should not be compensated based on your own negligence.

What happens if a recall fails? ›

When the recall does not fix the problem specified in the defective issue within the recall paperwork or the issue increases and harms the driver, a passenger or causes additional property damage, the owner of the vehicle may need to contact the manufacturer to make amends immediately.

Top Articles
Latest Posts
Recommended Articles
Article information

Author: Van Hayes

Last Updated:

Views: 5237

Rating: 4.6 / 5 (46 voted)

Reviews: 85% of readers found this page helpful

Author information

Name: Van Hayes

Birthday: 1994-06-07

Address: 2004 Kling Rapid, New Destiny, MT 64658-2367

Phone: +512425013758

Job: National Farming Director

Hobby: Reading, Polo, Genealogy, amateur radio, Scouting, Stand-up comedy, Cryptography

Introduction: My name is Van Hayes, I am a thankful, friendly, smiling, calm, powerful, fine, enthusiastic person who loves writing and wants to share my knowledge and understanding with you.