View Dealership
Dealership Service Write a review
3600 Buford Drive, Buford, Georgia 30519 Directions
Service: (770) 407-7158
Parts: (770) 847-8064
Jim Ellis Buick GMC Mall of GA - Service Center
Buford, GA
This rating includes all reviews, with more weight given to recent reviews.
4.3
1,997 Reviews
Call Service Center (770) 872-6272
4.3
1,997 Reviews
Write a review
This rating includes all service center reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Jim Ellis Buick GMC Mall of GA Hours Hours
Service
Monday 7:30 AM - 7:00 PM
Tuesday 7:30 AM - 7:00 PM
Wednesday 7:30 AM - 7:00 PM
Thursday 7:30 AM - 7:00 PM
Friday 7:30 AM - 7:00 PM
Saturday 7:30 AM - 7:00 PM
Sunday Closed
1,997 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center
Sort by
May 19, 2017
SERVICE VISIT
Serivce Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we h Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we had no questions prior to departure. She is the best customer technician I have had and will happily refer her to others. More
by Rgh
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jessica Walter
Report | Print
Helpful 0
May 12, 2017
SERVICE VISIT
Quick service, great price Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really d Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really did better than that. We have used the Buick/GMC Buford location for many years with very good results. More
by Sonny
Customer Service
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Mike Hatcher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Austin Andresen
Report | Print
Helpful 0
February 10, 2017
SERVICE VISIT
Excellent Service as always Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purcha Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purchased so many from there is the service department. More
by amy78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Rebecca Tipton
Report | Print
Feb 10, 2017 -
Feb 10, 2017 -
Jim Ellis Buick GMC Mall of GA responded
Thank you, Amy78, for reaching out to us. Your opinion plays an integral part in our customer service. We always love to receive great feedback. Wishing you a great day until the next time we meet.
Helpful 0
July 26, 2016
SERVICE VISIT
Courtesy vehicle Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! More
by Stanko
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Ken Wang
Report | Print
Helpful 2
July 13, 2016
SERVICE VISIT
Purchase & Service Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible prob Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible problems.... My GMC has been excellent! The purchase was easy and great. Not the typical pushy stuff. The dealership is outstanding! Have been to the service dept to complete routine things and Kevin Wellborn has been a pleasure to work with, and the wait times are short. Way to go, this is how vehicle ownership is supposed to be. More
by Chuck
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Morris Walker
Report | Print
Helpful 1
January 16, 2014
SERVICE VISIT
Took my Tahoe in for new heads & gaskets to be replaced. They corrected the problem in a timely manner and I am a very satisfied customer. This dealership really does care about their customers, replaced. They corrected the problem in a timely manner and I am a very satisfied customer. This dealership really does care about their customers, will return for all my service needs More
by jwboykin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
scott pint
Report | Print
Helpful 1
May 16, 2012
SERVICE VISIT
Service advisors at Jim Ellis "listen" to get the whole story and are dedicated to getting the issue corrected. Very professsional and excellent followup and advisory of the issues found and whe the whole story and are dedicated to getting the issue corrected. Very professsional and excellent followup and advisory of the issues found and when to expect the service completed.Pricing of services is favorable when compared to other dealerships.All of the people with whom I have interfaced are polite, friendly and professional.Great dealership! More
by Earl Wolfe
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jonas
Report | Print
Helpful 3
.
1
...
199
200
.