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3600 Buford Drive, Buford, Georgia 30519 Directions

Service: (770) 407-7158

Parts: (770) 847-8064

Jim Ellis Buick GMC Mall of GA - Service Center

Buford, GA

This rating includes all reviews, with more weight given to recent reviews.

4.3

1,997 Reviews

Call Service Center (770) 872-6272

4.3

1,997 Reviews

Write a review

This rating includes all service center reviews, with more weight given to recent reviews.

Sales Price Transparency

Service Price Transparency

Trade-in Experience

Purchase Time

Finance Experience

Workmanship

Service Time

Service Communication

Jim Ellis Buick GMC Mall of GA Hours Hours

Service

Monday 7:30 AM - 7:00 PM

Tuesday 7:30 AM - 7:00 PM

Wednesday 7:30 AM - 7:00 PM

Thursday 7:30 AM - 7:00 PM

Friday 7:30 AM - 7:00 PM

Saturday 7:30 AM - 7:00 PM

Sunday Closed

1,997 Reviews of Jim Ellis Buick GMC Mall of GA - Service Center

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May 19, 2017

SERVICE VISIT

Serivce Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we h Our service technician, Jessica, was extremely courteous and friendly. She made certain that we understood what services were performed and that we had no questions prior to departure. She is the best customer technician I have had and will happily refer her to others. More

by Rgh

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jessica Walter

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Helpful 0

May 12, 2017

SERVICE VISIT

Quick service, great price Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really d Austin gave me a quote and stuck by it, actually beat it. It was also lower than others. He said would get me out as quick as possible and he really did better than that. We have used the Buick/GMC Buford location for many years with very good results. More

by Sonny

Customer Service

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Mike Hatcher

5.0

This rating includes all reviews, with more weight given to recent reviews.

Other Employees : Austin Andresen

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Helpful 0

February 10, 2017

SERVICE VISIT

Excellent Service as always Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purcha Rebecca went above and beyond to make sure my needs were met. I have purchased 4 vehicles from Jim Ellis Mall of Ga. Part of the reason I have purchased so many from there is the service department. More

by amy78

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Rebecca Tipton

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Feb 10, 2017 -

Feb 10, 2017 -

Jim Ellis Buick GMC Mall of GA responded

Thank you, Amy78, for reaching out to us. Your opinion plays an integral part in our customer service. We always love to receive great feedback. Wishing you a great day until the next time we meet.

More

Helpful 0

July 26, 2016

SERVICE VISIT

Courtesy vehicle Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! Had to bring in my 2013 Buick for no AC in the rear and was given a great loaner to use while they worked on my car! Have always had great service! More

by Stanko

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Ken Wang

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Helpful 2

July 13, 2016

SERVICE VISIT

Purchase & Service Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible prob Bought a 2013 GMC Sierra Extend Cab, fairly loaded last Sept. With any previously owned vehicle you always wonder about your vehicle and possible problems.... My GMC has been excellent! The purchase was easy and great. Not the typical pushy stuff. The dealership is outstanding! Have been to the service dept to complete routine things and Kevin Wellborn has been a pleasure to work with, and the wait times are short. Way to go, this is how vehicle ownership is supposed to be. More

by Chuck

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Morris Walker

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Helpful 1

January 16, 2014

SERVICE VISIT

Took my Tahoe in for new heads & gaskets to be replaced. They corrected the problem in a timely manner and I am a very satisfied customer. This dealership really does care about their customers, replaced. They corrected the problem in a timely manner and I am a very satisfied customer. This dealership really does care about their customers, will return for all my service needs More

by jwboykin

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

scott pint

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Helpful 1

May 16, 2012

SERVICE VISIT

Service advisors at Jim Ellis "listen" to get the whole story and are dedicated to getting the issue corrected. Very professsional and excellent followup and advisory of the issues found and whe the whole story and are dedicated to getting the issue corrected. Very professsional and excellent followup and advisory of the issues found and when to expect the service completed.Pricing of services is favorable when compared to other dealerships.All of the people with whom I have interfaced are polite, friendly and professional.Great dealership! More

by Earl Wolfe

Customer Service

Friendliness

Price

Quality Of Work

Recommend Dealer

Yes

Employees Worked With

Jonas

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DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

FAQs

How do you know if a dealer is trustworthy? ›

Word of mouth goes a long way. If you've heard bad things about a dealer, especially from more than one person, then that dealer probably isn't so great. If the dealer has great reviews on their site and a good reputation with the community, then odds are you can trust them.

What is an example of a good review for a car salesman? ›

“ Highly Recommend! ” Jon was great to work with and really went above and beyond to secure our desired car and ensure top quality. He also kept us well informed along the way about timing and next steps. It was a pleasure working with him and I would highly recommend him.

What if a dealership refuses to fix a recall? ›

File a complaint with NHTSA

Report the dealership's refusal to address the recall to the NHTSA through their website or hotline. The agency monitors compliance with recalls and can take steps to enforce corrective actions.

How do I write a review for a car dealer? ›

When writing your review, be honest about the dealership's strengths and weaknesses. If there were aspects of your experience that you didn't like, it's okay to mention them. However, it's also important to highlight the dealership's strengths.

What not to tell a used car dealer? ›

Eliminating the following statements when you buy a car can help you negotiate a better deal.
  • 'I love this car! ' ...
  • 'I've got to have a monthly payment of $350. ' ...
  • 'My lease is up next week. ' ...
  • 'I want $10,000 for my trade-in, and I won't take a penny less. ' ...
  • 'I've been looking all over for this color. '
Feb 14, 2021

How do you know if a dealership is scamming you? ›

  • Number 1: Bait and Switch – False statements about the price of the car. ...
  • Number 2: “Packing the Contract” – Adding unwanted options and accessories. ...
  • Number 3: Advertising Bait and Switch. ...
  • Number 4: Hiding a Lemon or Wreck. ...
  • Number 7: Trade-in Fraud. ...
  • Number 10: “Yo Yo Sale”

Do dealerships lose money on recalls? ›

No, because the mfg reimburses them for the work. In fact, dealers can make money if owners get extra things done while they are there. No, dealers actually rake in extra cash due to recalls. It's the automaker who has to shell out the cash.

Can I return my car because of a recall? ›

If you do not want to replace the car, the manufacturer will give you a refund for the full purchase price. If the remedy is a free repair to fix or replace the defective car part, you generally do not have the right to return it or request a refund for your purchase.

How long do dealerships honor recalls? ›

Safety, Compliance, and Emissions Recalls do not expire. Affected vehicles remain eligible until the repair is completed. Other types of vehicle programs, called Customer Satisfaction Programs, typically have expiration dates and/or mileage limitations.

What are 5 star positive reviews examples? ›

10 Examples of Great Reviews from Real Customers
  • “I could not be happier with my results. ...
  • “Quick service & very trustworthy. ...
  • “Took care of my insurance needs. ...
  • “Jon and the entire Valley Roofing Staff were very professional and were great to work with. ...
  • “Amazing car buying experience! ...
  • “Carlos was the best!

Do car reviewers get paid? ›

How much does a Car Reviewer make? As of May 21, 2024, the average hourly pay for a Car Reviewer in the United States is $29.88 an hour.

What should you say at a dealership? ›

Contents
  • “I need to have my trade-in appraised.”
  • “I like this car. But I don't love it.”
  • “I don't have a credit card.”
  • “I know the deal is done. ...
  • “If you sell me the car for this price, I'll buy it right now.”
  • “I'll pay cash.”
  • “Can I take the car for another test drive?”
  • “I see the following problems with this car…”
Oct 31, 2022

How do you know if someone is scamming you for a car? ›

Tips for avoiding scams when buying a car
  • Always have the car inspected. After you test drive the car yourself, get it inspected by a mechanic you trust. ...
  • Don't trust sellers who say the online marketplace guarantees the sale. ...
  • Check for liens on the vehicle. ...
  • Perform a vehicle history check.

How do you know if a used car is good to buy? ›

Test drive the car
  • Tires: How old are they? Are they even? ...
  • Brakes: Are they making any weird noises? Do they feel smooth?
  • Is there anything leaking or steaming?
  • Does the AC actually work?
  • Do your lights all work?
  • Do the doors, windows and lids open and close properly?
  • How does the engine sound when turned on?

How can you tell if someone is a dealer? ›

Handling mobile phones or lots of cash

The signs of a runner or drug dealer can include; someone having more cash, clothing or phones than normal. talk of gang names in the area. someone using nicknames when speaking about others.

What is a trusted dealer? ›

Trusted Dealers adhere to a strict list of important customer centered policies that address common complaints about the car buying process.

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