DealerRater - Car Dealer Reviews, Car Dealer Directory, Vehicles For Sale, Vehicle Recalls (2024)

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2,274 Reviews

13000 W Capitol Dr, Brookfield, Wisconsin 53005

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4.8

2,274 Reviews

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SALES VISIT - USED

Martinis is great! Martinis is great to work with! He listened to what we wanted and made the whole experience painless. It's great to go somewhere and be treated like Martinis is great to work with! He listened to what we wanted and made the whole experience painless. It's great to go somewhere and be treated like family! More

SALES VISIT - USED

Service ends when you leave the lot. I had a great sales experience. I purchased my car, and then took it out-of-state as I was leaving for school. Two months later the entire steering wh I had a great sales experience. I purchased my car, and then took it out-of-state as I was leaving for school. Two months later the entire steering wheel was shaking as I was breaking. I took it to a local dealership to have it checked. The rotors were rusted and pitted, they said the car (a certified pre-owned) should never have even left the lot and that the rust came from salt on Wisconsin roads. I bought it in July and then drove it south, where they don't even salt the roads. It cost me $350.Martinis was slow to get back to me. He asked if there was any way I could get it to Wisconsin - the dealership in Georgia told me I couldn't drive it off the lot without it being fixed immediately. Then, Martinis told me Rick Katz would call me to discuss a resolution. He never called me. I sent photos from the local dealership, all the paperwork, the dealership here even advised me to have Rick call them when we talked. He never called. Martinis tried to tell me that the dealership here ripped me off. He said the rotors should have been resurfaced. The dealership here said that this was a cover for the fact the rotors should have been replaced before the car was sold. It has been over five weeks and no one has called me. I filed a complaint with GMC and still have not heard anything. Martinis will give you a great sales experience, and then you will never get help from them again. I was promised repeatedly that I would receive a call, and that a resolution would be found. I had to follow up a dozen times before I even filed a complaint. I was ignored and dismissed. I got the distinct impression that they were just hoping I would go away.Rick Katz has no respect for his customers, he doesnt follow his word and he won't answer his phone or return your calls. I thought I would absolutely be a repeat customer, but I would never give this dealership my business now.The total cost of the repair was under 2% of the total car purchase value. They could have even covered the cost of the proposed resurfacing cost, but they decided to hope I just went away. More

Nov 21, 2017 -

SALES VISIT - NEW

BUYER BEWARE - After much searching, I found a used GMC Acadia Denali at Mike Juneau's that was exactly what I was looking for. I should have been the easiest sa - After much searching, I found a used GMC Acadia Denali at Mike Juneau's that was exactly what I was looking for. I should have been the easiest sale they ever made, I showed up on Friday afternoon, test drove the car I was looking for, and 30 minutes later I was ready to purchase the vehicle.I had a loan pre-approval from my credit union and went to sign the final purchase order and they would not accept the check from my credit union. They only wanted me to finance through them, despite the fact that their lending terms were not competitive. Their "compromise" to me was to finance through them and then re-finance a month later with my credit union.This was extremely disappointing and resulted in a horrible customer experience. I went on-line and expanded my search criteria to 100 miles and found a vehicle that was almost the same but cost several thousand dollars less. I drove to that dealership and purchase my vehicle with no problem.I strongly recommend you take your business elsewhere. Just expand your search criteria and you'll find more competitive dealers and dealers willing to work with you if you want to finance your vehicle through a more competitive lendor. More

SERVICE VISIT

service oil chg. & filter, and car wash completed in a very timely manner.We were treated as a valued customer even though our service was free under warr oil chg. & filter, and car wash completed in a very timely manner.We were treated as a valued customer even though our service was free under warranty. More