Set up & manage your T-Mobile ID (2024)

Use this page to create and manage your T-Mobile online account.If you have a Prepaid account visitSelf-service options: Prepaid.

On this page:

  • Create your T-Mobile ID
  • Account Security

Create your T-Mobile ID

Learn how to set up your T-Mobile ID login and password so you can log in to your T-Mobile account online, your one-stop shop for managing your account.

T-Mobile app

  1. Open the T-Mobile app.
  2. On the Welcome screen, select Get a T-Mobile ID.
  3. Enter your registration information and select Create T-Mobile ID.
  4. Enter the code from the text message we sent to your mobile device and select Next. If registering from your mobile device, the app may automatically confirm your phone number.
  5. Follow the on-screen steps to complete your registration.

T-Mobile.com

  1. Login to your T-Mobile.com account and selectSIGN UP.
  2. Enter your information and select Create T-Mobile ID.
    • Email verification steps:6-digit verification code sent to your email address given during activation. Selecting Send to a different email address will associate the email address the code is sent to and not the email address that started the registration process.
    • Phone verification steps:6-digit verification code sent to your mobile number. SelectingSend to a different numberwill register the number the code is sent to and not the number that started the registration process. For verification, our network will securely authenticate your phone number and Device/SIM registered on the network automatically.
      • If you are not using your own phone on our network, or using another device, a 6-digit verification code will be sent to your mobile number for verification.
      • SelectingSend to a different numberwill register the number the code is sent to and not the number that started the registration process.
    • Account PIN verification steps:Use the account 6-15 digit PIN/Passcode set up during activation.
    • Biometric verification: T-Mobile app and biometric credentials such as Face ID or fingerprint recognition.
  3. Select Next, then follow the on-screen steps to complete the registration.

Important:If you had a T-Mobile account in the past, such as a previous prepaid account or an account that was canceled, and you want to reuse the email from that account, use the steps for the Email already registered error.

T-Mobile Home Internet options

Follow these steps for T-Mobile Home Internet accounts. A T-Mobile ID can be created for each Internet line on your account.

  1. Go to www.t-mobile.com/home-internet-signup.
  2. Fill in your name and email that was provided during activation.
  3. Create a password.
  4. Select Create T-Mobile ID.
  5. Check your email for the 6 digit verification PIN.
  6. Enter the 6 digit verification PIN, then select Verify my email.

Note: If you are a Home Internet customer who either:

  1. Did not provide an email address for service notifications and receive a paper bill
  2. Have canceled all other lines on your T-Mobile account except Home Internet, and can no longer log in

You will need to contact customer care at 1-844-275-9310 to provide your email address to register for a T-Mobile ID.

Troubleshooting: Email already registered error

This error occurs when you’ve previously registered a T-Mobile ID account with the email address that is already registered.

  1. Try using the previous T-Mobile ID email address and the current password.
    • Do not use your mobile number to login.
    • Once logged in, you’ll be asked to Link your number to the T-Mobile ID.
  2. If you don’t remember your password, select Forgot your password.
    • A verification link is sent to your email address that you’re attempting to login with. Follow the on-screen instructions.
    • You’ll need to complete a verification step prior to setting a new password, which may include providing previously set security question answers.
    • Enter your mobile number in the link prompt.
  3. You should now be able to log in to T-Mobile.com using either your email address or phone number linked to the T-Mobile ID.
  4. If you’re unable to complete the provided steps due to errors or forgotten security question answers, Contact Us for additional assistance.

Troubleshooting: Login fails

For login issues, don't access your T-Mobile account online from a bookmark/favorites, try manually entering the website address and retry logging in. There is a limit of 30 login attempts in a 24-hour period. Business customers eligible for the Account Hub should use that instead of T-Mobile.com.

  1. Enter your login name or mobile number.
  2. Select the Forgot Password? link on the login screen.
  3. Selecta method to verify your account information. Verification methods may include text message, one-time pin, security questions, or Google Authenticator.SelectContinue..
  4. Once you have completed verification using the methods on this page, select a new password and log in to your account.
    • Passwords must be 8-50 characters, contain one letter, one number, a special character, and no common patterns or phrases.
  5. Update personal information as needed in Profile Settings.

Account & Line Permissions

These permissions apply to you whether you're in a store, talking with us over the phone, or managing your account online. Log in with your T-Mobile ID to manage your online settings.

These settings apply to Business accounts with SSN, Home Internet with a wireless line, and T-Mobile Money.

Roles and permissions

  • Primary Account Holder (PAH)
    • Account manager for all lines on the account.
    • Sets roles for other lines on the account.
    • This profile role is designated during the registration process.
    • Contact us to change the PAH.
  • Authorized User:Can manage the account and all lines on the account.
  • Standard User:
    • Can access basic account information and details for your own line.
    • Can request Authorized User role (requires PAH approval)
    • Purchase international roaming passes for use on their own line (billed to account).
  • Restricted User:Can access basic account information and a usage summary for their line.
  • No Access: This setting disables access to T-Mobile.com and T-Mobile App. Note: Users associated to a line that has web/app access disabled will still be able to get support in retail stores or CARE if the user has an Authorized User role assigned.

For Home Internet-only accounts:

  • First, set up a T-Mobile ID. Go to the Home Internet sign upwebsite.
  • Then, once registered, the Home Internet line is the default Primary Account Holder.

Change line nickname

You can log in to T-Mobile.com and update the name assigned to each line as the Primary Account Holder (PAH) on the account.

  1. Log in to your T-Mobile.com account.
  2. Select your name at the top right or My Account
  3. Select Profile.
  4. Select Line Settings.
  5. Select Preferred name.
  6. Enter the name.
  7. Select Save.

Change line nickname T Life or the T-Mobile app

  1. Open the T Life app or T-Mobile app.  .  
  2. Select theManageTab, then choose a line.
  3. Select All Account Settings > Line Settings.
  4. Choose the desired line from the dropdown.
  5. Select Preferred Name and enter the desired nickname.
  6. Select Save.

Account security

T-Mobile offers multiple options for account security to keep your account secure by adding an extra layer of protection for your online login.

Password

It's good practice to change account passwords every few months. T-Mobile will require that you change your T-Mobile ID password if we detect that this password was used on compromised websites not related to T-Mobile.

The password requirements are:

  • Must be between 8-50 characters
  • Must include at least 1 number
  • Must include at least 1 letter
  • Can't contain spaces
  • Can include these special characters: ~ @ # $ % ^ & * () / : ; ? , . <> !
  • Must be different from your last five passwords

To update or reset your password:

  • When prompted to change your password, update the password so that you don't get locked out of your account.
  • If your phone has a compatible biometric scanner (such as Touch ID or Face ID), you can use it on the T-Mobile app so you can sign in securely without having to remember your password.
  • For enhanced account security, the Primary Account Holder will receive two messages when changing the password. These messages will be sent to verify if you indeed submitted the request for a password reset.

Forgot your password? No worries! Select Forgot Password? from your T-Mobile account, and follow the prompts to reset it.

Two-step verification

  • Two-step verification requires you to pass an additional verification step when signing into your account.
  • There is a 24-hour delay between changing your two-step verification settings, and those settings becoming active. During that delay, Contact Usfor authentication.
  • When Always Required is set to ON, you'll be required to complete a second verification method every time you log in.
    • This requires two-step verification setup.
    • T-Mobile reserves the right to initiate two-step authentication at any time to keep your account secure.
  • As part of the 2nd-step of verification after password entry, our network will securely authenticate your phone number and Device/SIM registered on the network automatically.
    • If you are not using your own phone on our network, or using another device, a 6-digit verification code will be sent to your mobile number for verification.
    • Google Authenticator users will be presented with the option to use a 6-digit verification code, or Google Authenticator, if the network was not able to automatically verify your phone number.

After setting up the two-step verification during registration, you can also use these options to authenticate:

  • Security questions: Allows you to answer security questions to confirm your identity.
  • SMS: Allows you to confirm your identity by text message to your T-Mobile phone number.
  • Fingerprint or FaceID for two-step verification if you have the T-Mobile app installed.
  • Google Authenticator
    • Google Authenticator app, available to Android 2.1 and iOS 3G and newer devices, required as a part of a two-step verification set-up.
    • To disable this option, select No thanks.
    • Once Google Authenticator is set up on your T-Mobile ID, you can complete two-step verification using the Google Authenticator app instead of SMS, Fingerprint, or FaceID.
Set up & manage your T-Mobile ID (2024)

FAQs

How do I set up my T-Mobile ID? ›

Create your T-Mobile ID
  1. Open the T-Mobile app.
  2. On the Welcome screen, select Get a T-Mobile ID.
  3. Enter your registration information and select Create T-Mobile ID.
  4. Enter the code from the text message we sent to your mobile device and select Next. ...
  5. Follow the on-screen steps to complete your registration.

What forms of ID does T-Mobile accept? ›

Bring these to your store visit.
  • Valid ID. Bring one of the following: - Driver's license or state-issued ID. - Passport. - Military ID. ...
  • Account number. Find it on one of the following: - Paper bill. - Digital bill, or in your profile on your carrier's app. Why do we want this?
  • Carrier PIN or passcode. Help me with this.

Why do I need a T-Mobile ID? ›

A T-Mobile ID allows you to manage your account through the My T-Mobile app or website.

How do I create a mobile ID account? ›

Register Account
  1. Go to the iD Account area.
  2. Click on the 'Register' button and enter the following details:
  3. Click on 'Submit'
  4. A security code will then be sent to your iD mobile in the form of a text messsage. ...
  5. You can then choose a username and password - make sure you keep these safe and don't share them with anyone.

How do I get my phone ID? ›

Android
  1. Go to Settings > About Phone. Your phone's IMEI should be one of the first things you see.
  2. Enter *#06# on your phone's dial pad.
  3. If you purchased your phone recently, you may be able to find the IMEI on the back of the box.

How do I access my T-Mobile account? ›

Log in to your T-Mobile account
  1. In most situations, you'll automatically be logged in when you open the app.
  2. If not, enter your T-Mobile ID & password to log in. If you do not have a T-Mobile ID, choose Get a T-Mobile ID. ...
  3. You will be taken to the Home page of the app.

How to prove ID on phone? ›

Get your EasyID in minutes
  1. Download the app. You can download our app for free from Google Play or the App Store.
  2. Create an account. Add your phone number and create a 5-digit PIN to secure your account.
  3. Take a selfie. ...
  4. Scan an ID document.

What is the T-Mobile name ID app? ›

T-Mobile Name ID provides notifications for newly identified callers as well as blocked calls and texts. To manage notifications: Open the sliding “hamburger” menu. Tap “Settings”

Why does T-Mobile take a picture of your ID? ›

We're required to verify your identity before we can give you access to, change, or delete your personal data.

Does T-Mobile require a SSN? ›

T-Mobile has a variety of Prepaid and Postpaid product and service offerings for customers who do not currently have a social security number (SSN). As many international students do not have an SSN, our International Student Program is designed to make things easy for you.

What is the purpose of mobile ID? ›

Mobile ID adds a contactless way to verify your identity while taking significant steps to protect your personal information and privacy both online and in-person.

What is mobile phone ID? ›

A device ID is a unique, anonymized string of numbers and letters that identifies every individual smartphone or tablet in the world. It is stored on the mobile device and can be retrieved by any app that is downloaded and installed. Apps typically retrieve the ID for identification when talking to servers.

Creating T-Mobile ID on DesktopT-Mobilehttps://www.t-mobile.com ›

Choose Password and enter a password (at least 8 characters). Choose Sign me up. A verification code will be sent via email. Choose Enter code here and ...
LOG IN. Create a T-Mobile ID. We just need a couple pieces of info to get you started. First name. Last name. Phone number. Email. Password. Show password. Pass...
They say I need to set up “T-mobile ID”, then when I try to they say I already have one, but I have no idea what it is, where to find it, or what it's for. ...

What is mobile ID account? ›

A mobile ID is a strong authentication tool enabling citizens to log in and validate transactions online securely. Digital signature.

Can I activate T-Mobile account online? ›

These step-by-step instructions will show you how to activate a new line on T-Mobile's Account Hub. Go to Account Hub's login page. Under Email or Phone Number, enter your T-Mobile email or phone number. Choose Next.

How can I get my T-Mobile username? ›

If you've forgotten your T-Mobile ID (username), you can click on the "Forgot your T-Mobile ID?" link on the login page and follow the prompts to retrieve it.

Top Articles
Misty's Gyarados [1st Edition] #13 Prices | Pokemon Gym Challenge
Misty - Anime Character Biography
Craigslist Livingston Montana
Will Byers X Male Reader
Srtc Tifton Ga
Pixel Speedrun Unblocked 76
Rubratings Tampa
O'reilly's Auto Parts Closest To My Location
craigslist: kenosha-racine jobs, apartments, for sale, services, community, and events
Hotels Near 500 W Sunshine St Springfield Mo 65807
Bellinghamcraigslist
Aces Fmc Charting
Mustangps.instructure
Kentucky Downs Entries Today
Lesson 3 Homework Practice Measures Of Variation Answer Key
Grand Park Baseball Tournaments
Tripadvisor Near Me
Mid90S Common Sense Media
Craigslist Alabama Montgomery
Elbasha Ganash Corporation · 2521 31st Ave, Apt B21, Astoria, NY 11106
Mineral Wells Independent School District
1v1.LOL - Play Free Online | Spatial
Jellyfin Ps5
Mahpeople Com Login
Why Does Lawrence Jones Have Ptsd
Busted Campbell County
The Weather Channel Local Weather Forecast
8005607994
Imouto Wa Gal Kawaii - Episode 2
Albert Einstein Sdn 2023
Hesburgh Library Catalog
Skidware Project Mugetsu
Will there be a The Tower season 4? Latest news and speculation
The Creator Showtimes Near Baxter Avenue Theatres
Town South Swim Club
Lawrence Ks Police Scanner
Perry Inhofe Mansion
Inmate Search Disclaimer – Sheriff
Rund um die SIM-Karte | ALDI TALK
Trebuchet Gizmo Answer Key
Hotels Near New Life Plastic Surgery
About :: Town Of Saugerties
Leena Snoubar Net Worth
San Bernardino Pick A Part Inventory
The Angel Next Door Spoils Me Rotten Gogoanime
Poe Self Chill
Top 1,000 Girl Names for Your Baby Girl in 2024 | Pampers
Port Huron Newspaper
Strange World Showtimes Near Marcus La Crosse Cinema
Runescape Death Guard
683 Job Calls
Fishing Hook Memorial Tattoo
Latest Posts
Article information

Author: Geoffrey Lueilwitz

Last Updated:

Views: 6009

Rating: 5 / 5 (80 voted)

Reviews: 87% of readers found this page helpful

Author information

Name: Geoffrey Lueilwitz

Birthday: 1997-03-23

Address: 74183 Thomas Course, Port Micheal, OK 55446-1529

Phone: +13408645881558

Job: Global Representative

Hobby: Sailing, Vehicle restoration, Rowing, Ghost hunting, Scrapbooking, Rugby, Board sports

Introduction: My name is Geoffrey Lueilwitz, I am a zealous, encouraging, sparkling, enchanting, graceful, faithful, nice person who loves writing and wants to share my knowledge and understanding with you.